You think your e-mails are concise and
to the point.
But your readers think your e-mails are unfriendly and abrupt.
You think you're picking the perfect words
in your meeting to get your message across.
But your audience members don't understand you and leave the
You think you're a shrewd negotiator, playing
your cards close to the vest.
But your opponent is reading your tells...and can even see
your cards in your glasses!